Privacy Policy
Respecting your privacy and the Aeroplan® Loyalty Program
The Aeroplan loyalty program (hereafter referred to as "Aeroplan Program") respects the privacy of its members and is committed to protecting the personal information of its members.
Aeroplan Canada Inc. (hereafter referred to as "Aeroplan") and its Partners share personal information about Aeroplan Members in order to administer members' accounts, and about members' preferences in order to offer and provide quality rewards, benefits, products, goods and services to members efficiently. However, Aeroplan will not collect, use or disclose personal information about a member without the member's consent. Our foremost concern in this regard is our members' trust in our custodianship of their personal information.
Aeroplan Commitments
In order to offer and provide the services and privileges to which members are entitled, Aeroplan must collect, use and disclose information in relation to its members. This information may be personal, which is why we make the following commitments to our members:
  1. We will only collect the personal information necessary to administer the Aeroplan Program and to offer our members rewards, benefits, products, goods and services under the Aeroplan Program.
  2. We do not collect, use or disclose personal information about a member without the consent of the member, except where required by law.
  3. From time to time we may transfer personal information to our agents for processing in order to determine which members may be most interested in rewards, benefits, products, goods and services offered by Aeroplan or its Partners. We use contractual and other means to protect your information while it is being processed by our agents.
  4. To increase opportunities for members to accumulate miles under the Aeroplan Program, to facilitate the redemption of miles under the Aeroplan Program, or to obtain special benefits for members, Aeroplan may temporarily share personal information with a Partner. Use by the Partner for any purpose other than the Aeroplan Program is strictly prohibited.
  5. We will provide our members with a detailed explanation, when they enroll and periodically thereafter, of how they can have their name deleted from the lists we share with our Partners (paper or online). Our members may contact us at any time at the address below to have their names deleted from the lists.
  6. We maintain the security and confidentiality of the information furnished by our members according to the strictest standards. Compliance with these standards is constantly verified and revised as needed.
  7. In the administration of the Aeroplan Program, if we communicate information to our Partners, agents, or representatives, we assume the responsibility arising from these communications and take actions to ensure that the commitments and rules set forth in this Policy are observed by our Partners, agents, or representatives.
  8. We require every organization that provides us with administrative or information processing support services to comply with this Policy and with the privacy protection rules it contains.
  9. Our members are entitled to examine the information we hold regarding them, subject to the restrictions provided by law, and may request rectification of inaccurate or incomplete information. If applicable, we will disclose this information to the person concerned or rectify it promptly.
Aeroplan Privacy Office
You can obtain more information about the Aeroplan Privacy Policy by visiting aeroplan.com, or by contacting the Aeroplan Privacy Officer at the following address:
Aeroplan Privacy Office
P.O. Box 23 000
Station Pointe-Claire-Dorval
Pointe-Claire, QC
H9R 1K2.
Complete Privacy Policy
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