Visit our eStore Help section for self-service help on the Aeroplan eStore.
Aeroplan eStore Web Support Assistance
If the miles have not appeared in your Aeroplan Account after eight weeks of making the purchase through eStore, please complete this Request Mileage Credit Form.
For technical assistance or customer service inquires related to the Aeroplan eStore, please contact the Aeroplan eStore Web Support Assistance Centre:
Hearing Impaired (TTY) Web Support - Canada or US:
1-866-333-2499 (toll free)
Hours of operation: 7 days/week
Canada, U.S.A, Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad.(514) 395-0300
for local Montreal calls.1-800-957-7439
Device for the Deaf (TDD), in Canada and the United States, toll free.
Every day from 7:00 to 23:00 Eastern.
From 9:00 to 17:00
From 7:00 to 23:00