When you stay active in Aeroplan, you make sure that your Aeroplan Miles don’t expire. All it takes is one transaction every 12 months to keep your account active, and you have a full 7 years from the time you accumulate the miles to redeem them for a reward. There are so many easy ways to stay active:

The Aeroplan Program thrives on its many partnerships with airlines, hotels, car rental agencies, telecommunication providers, retail business, services and entertainment outlets. There are more than 70 Aeroplan partners, representing more than 150 brands.

Redeem your Aeroplan Miles for more rewards than ever from our Aeroplan Partners.

Donate your Aeroplan Miles to one of our Beyond Miles charities.

Please read more about our Mileage Expiry policy.

Online requests for missing credits on most flights operated by Air Canada and Air Canada Jazz, Air China, Air New Zealand, Asiana Airlines, Egypt AIr, Lufthansa, Shanghai Airlines, Singapore Airlines, Swiss Airlines, TAM Linhas, TAM Mercosur, Thai Airways, Turkish Airlines, United Airlines and US Airways may be made at www.aeroplan.com. Members must keep their paper or e-ticket receipts and their boarding passes until the flight has been credited to their accounts.

Air Canada and Air Canada Jazz, Air China, Air New Zealand, Asiana Airlines, Egypt Air, Lufthansa, Shanghai Airlines, Singapore Airlines, Swiss Airlines, TAM Linhas, TAM Mercosur, Thai Airways, Turkish Airlines, United Airlines and US Airways , any other Star Alliance member airline or Aeroplan airline partners can also be submitted in writing. Including your name, address, telephone number(s), and Aeroplan number, a legible copy of your ticket or e-ticket, and your original boarding passes to:

*Air Canada Top Tier Members should refer to the Air Canada Top Tier Program section on aeroplan.com for their dedicated address. Remember to include your name, address, telephone number(s), and Aeroplan number, a legible copy of your ticket or your e-ticket receipt, and your original boarding passes.

Air Canada Status Miles are calculated on an annual basis (January 1 to December 31) to determine your Aeroplan membership status for the following benefit year (March 1 to February 28). The qualification levels for 2012 Air Canada Top-Tier status are as follows:

- Air Canada Prestige: 25,000 Aeroplan Status Miles or 25 Status Flight Segments

- Air Canada Elite: 35,000 Aeroplan Status Miles or 50 Status Flight Segments

- Air Canada Super Elite: 100,000 Aeroplan Status Miles or 95 Status Flight Segments

New for 2012 Top Tier qualification - Air Canada Minimum Flight Requirement
As part of the required number of Air Canada Status Miles or Status Flight Segments necessary to achieve Top Tier status, you need to earn a minimum of 10,000 Air Canada Status Miles or 5 Air Canada Status Flight Segments on eligible flights operated by Air Canada or Air Canada Express.

If you have a Password, you can request a replacement Tangerine card on the Your Profile page of our site. If you do not have a Password, please select the Need/Forgot Password link from the login or home page of our web site, or go directly to our Password Recovery page. Then, simply enter your Aeroplan number, click on "Submit" and follow the instructions.

Air Canada Top Tier members can request a replacement card by calling the Aeroplan Contact Centre.

What is "phishing"?

"Phishing" is one of the most common types of email fraud that takes place when a perpetrator sends a phony email message that appears to come from a legitimate company, in an attempt to obtain personal and/or financial information. A typical phishing email will direct recipients to click on a link that re-directs them to a phony website that looks like the real website. Once on the phony site, the email recipient is asked to disclose personal information (e.g., a credit card number or account information) that is later used to commit fraud. Sometimes a phishing email will ask the recipient to email back various personal details or can also have attachments which may contain potential email viruses.

What do I do if I receive a suspicious email from Aeroplan or Air Canada that I believe might be an email scam?

If you receive an email claiming to be from Aeroplan or Air Canada that you believe to be fraudulent, do not respond and do not click on any links or open attachments contained within the email. Notify Aeroplan by calling: 1-800-361-5373 and delete the email after the call. Note that if the email is deleted without clicking on any links, there is absolutely no risk to your Aeroplan account.

Aeroplan and Air Canada use email as an essential means of communication with our members. For example, email is used to enable you to check-in for your air travel within 24 hours of your trip, or to take advantage of promotional offers or enter contests. As a result, it is important for members to be extremely cautious if they receive a suspicious email from either company. An example of a suspicious email would be a flight booking confirmation email when you haven’t made a travel reservation.

Important tips to protect yourself from phishing emails:

• Be suspicious of any e-mail containing urgent requests for personal or financial information (Aeroplan would never ask for this information).
• Many phishing emails make false claims about the status of your account and ask you to update or validate your account by clicking on an embedded link in the email. Instead, go directly to the service provider’s website to update information.
• Never e-mail password or financial information.
• Get in the habit of looking at a website’s address line (in your web browser’s address bar) and be concerned if it displays anything unusual or suspicious.
• Regularly check your account details by going directly to the service provider’s website to ensure that all transactions are legitimate and that all personal information is accurate and up to date.
• Never click on attachments as they may cause you to download a virus.
• Be suspicious of typos and poor grammar in the content of emails appearing to come from legitimate companies.