CHOOSE A CONTACT:
 
Contact mobile & website support
  • For technical assistance using or navigating aeroplan.com or mobile. aeroplan.com
  • To report errors encountered when using aeroplan.com or mobile.aeroplan.com
  • To get help making a booking through aeroplan.com – including bookings for flights, car rentals and hotels
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Call the Aeroplan Contact Centre:
  • To book a flight reward with one of our Contact Centre agents (service fees apply)
  • To make changes to a flight reward
  • For Aeroplan program information
  • For assistance with your Aeroplan Account
  JUMP TO CONTACT  
 

 
Contact Non-Flight Reward support:
  • For delivery status of an existing order, please view your Order History on the full aeroplan.com site
  • For information regarding lost rewards or damaged merchandise
  • For inquiries related to an existing car rental or hotel booking
  • For additional information on products in our online reward catalogue
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MOBILE & WEBSITE SUPPORT

CANADA & UNITED STATES
Daily, 07:00 to 02:00 ET
1.866.689.8080
ALL OTHER AREAS
Daily, 07:00 to 02:00 ET
1.416.207.5293
SERVICES FOR THE HEARING IMPAIRED
Daily, 07:00 to 02:00 ET

CANADA & UNITED STATES:
1.866.689.8080

ALL OTHER AREAS:
1.416.207.5293
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AEROPLAN CONTACT CENTRE

CANADA, UNITED STATES & THE CARIBBEAN*
7:00 a.m. to midnight ET
1.800.361.5373

* Antigua, the Bahamas, Barbados, Bermuda, the Cayman Islands, Jamaica, and Trinidad
INTERNATIONAL CONTACTS

FRANCE
9:30 a.m. to 5:30 p.m. Mon-Fri
(0.15€/mn, taxes included, when call is made from a land line)
0825 882 883

GERMANY
9:00 a.m. to 6:00 p.m. Mon-Fri
069 27 11 51 51

HONG KONG
9:00 a.m. to 5:30 p.m. Mon-Fri
852.2521.2138

JAPAN
9:00 a.m. to 5:00 p.m. Mon-Fri
0570-014787/81-43359300

MEXICO
24 hours, 7 days/week
52 55 9138 0280

UNITED KINGDOM
9:00 a.m. to 5:00 p.m. Mon-Fri
0871 220 7777
ALL OTHER AREAS**
7:00 a.m. to midnight ET
1.514.395.0300

** or call your local Air Canada sales office
SERVICES FOR THE HEARING IMPAIRED
7:00 a.m. to 9:00 p.m. ET

CANADA & UNITED STATES:
1.800.957.7439

ALL OTHER AREAS:
1.514.205.7273
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ACTIVITIES & MERCHANDISE / CAR & HOTEL

ACTIVITIES & MERCHANDISE
08:00 to 21:00 ET, Mon-Fri
08:00 to 17:00 ET, Sat

CANADA & UNITED STATES:
1.800.310.3893

ALL OTHER AREAS:
1.416.207.5286
CAR RENTALS & HOTELS
08:00 to 21:00 ET, Mon-Fri
08:00 to 17:00 ET, Sat

CANADA & UNITED STATES:
1.800.310.3893

ALL OTHER AREAS:
1.416.207.5286
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