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Got questions? We've got answers. Tons of them. If yours isn't in our Top 5 listed here, please visit the Help Section our on our full site.
 
Mobile site
QUESTION
What can and cannot be done on this mobile site?
ANSWER

With the mobile version of Aeroplan.com, a user can:

  • View the account summary, recent transactions and flight bookings;
  • View our partners and promotions;
  • View our Help and Contact Us information

For anything else, we recommend using our full site with a computer instead of a mobile device, as some processes might not work properly on certain mobile devices.

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Keeping My Account Active
QUESTION
How can I make sure my Aeroplan Miles will not expire under the 12-month mileage expiry policy?
ANSWER

As long as you stay active and have at least one qualifying activity in the previous 12 months, your Aeroplan Miles will not expire. There are multiple ways to stay active. Only one of the following activities is required to keep your account active.

Accumulate: The Aeroplan Program thrives on its many partnerships with airlines, hotels, car rental agencies, retail businesses, services, and entertainment outlets—there are more than 75 Aeroplan Partners, representing more than 150 partner brands. Here are easy ways to accumulate:
  • Fill up your car at Esso stations
  • Buy your hardware at Home Hardware
  • Fly with Air Canada or Star Alliance cariers
  • Pay with your Aeroplan-affiliated credit card

Redeem your Aeroplan Miles for an array of flight rewards or non-air rewards.

Donate your Aeroplan Miles to one of our Beyond Miles charities.

Transfer your Aeroplan Miles to another member. Subject to applicable fees.

Also, on June 27, 2013, Aeroplan cancelled implementation of the Seven-year mileage redemption policy. Prior to this cancellation, miles unredeemed seven years following their accumulation date would have been removed from your account starting January 1, 2014. We are pleased to inform you that miles will not be removed from your account as long as you stay active in the program by making at least one qualifying activity every 12 months.

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Distinction
QUESTION
What is Distinction?
ANSWER

Distinction is Aeroplan's recognition program which rewards top accumulating members with three levels of exclusive flight reward benefits, bonus mile offers and privileges. The Distinction qualification period begins January 1 and ends December 31 of the same calendar year. Once qualified, benefits will begin immediately and continue through the following calendar year.

Click here to learn more.

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Missing Aeroplan Mileage Credit
QUESTION
How do I get credit for a missing Aeroplan Mileage credit?
ANSWER

Requests and procedure for missing credits vary by partner. For complete details, please refer to the relevant partner's page in the Earn Miles section of our full site.

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Air Canada Altitude
QUESTION
How do I reach Air Canada Altitude Status?
ANSWER

The more you fly with Air Canada, Air Canada Express and the Star Alliance member airlines, the closer you are to achieving Air Canada Altitude status offering exclusive Privileges for a refined, personalized travel experience.

Air Canada Altitude

Air Canada Altitude is Air Canada's new Top Tier Program and is designed to enhance the travel experiences of its most frequent flyers. Air Canada Altitude has five tiers : Altitude Prestige 25K, Altitude Elite 35K, Altitude Elite 50K, Altitude Elite 75K, and Altitude Super Elite 100K.

Find out how to achieve Altitude status.

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Lost Aeroplan Card
QUESTION
What can I do if I lost my Aeroplan Card or it has become illegible?
ANSWER

If you have lost you Aeroplan Card or if it has become illegible, you can request a replacement card in the Your Account section on our full site.

Air Canada Altitude members can request a replacement card by calling the Aeroplan Contact Centre.

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