STAR ALLIANCE UPGRADE AWARDS
 
 
Star Alliance Upgrade Awards
 
 
Star Alliance Upgrade Awards. Redeem your miles to upgrade one segment, one cabin of service on your purchased ticket when traveling on flights of participating Star alliance carriers and enjoy:
View the Star Alliance Upgrade Award Chart for required mileage levels
  • Lounge access
  • Priority check-in
  • Priority baggage handling
  • Priority boarding
  • A more comfortable and personal level of service onboard
 
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Terms & Conditions
 
 
Upgrade Requests
  • Request can only be made after your purchased ticket has been issued
  • Upgrades may be requested up to 24 hours prior to departure
  • Upgrades can only be requested a maximum of 56 days in advance on ANA
  • Aeroplan Number and Password are required to complete the upgrade request
  • Upgrades for infants can only be requested for infants who have seats assigned.
Valid Carriers and flights
  • View list of participating airlines
  • Only flights marketed and operated by the same airline are permitted (Code share flights are not eligible)
  • Air Canada rouge services are not eligible
  • Air Canada flights departing from the following cities are not eligible:

    Cuba:
    Cayo Largo del Sur (CYO)
    Ciego de Avila (AVI)
    Holguin (HOG)

  • Singapore Airlines (SQ) excludes A380 / B773 / A345 aircrafts
Eligible Booking Classes for Upgrade Request
Star Alliance upgrades may be requested when flying in:
  • Economy class (Y,B fare classes)
  • Business class (C,D fare classes)
Some Star Alliance carriers offer upgrades from additional booking classes as follows:
  • Air Canada (AC) Premium Economy: O booking class
  • ANA (NH) Economy class: E booking class and Business class: J, Z booking classes
  • Lufthansa (LH) Business class: J booking class
  • SWISS (LX) Economy class: U, M booking classes and Business class: J booking class
  • SAS (SK) Economy class: S booking class
  • Singapore Airlines (SQ) Economy class: S booking class and Business class: J, Z booking classes
  • United (UA) Business class: J class
  • Air New Zealand (NZ) Economy class: E, O, U booking classes
  • Ethiopian Airlines (ET) Economy class: G & S booking classes
  • EVA Air (BR) Economy class: K booking class
  • South African Airways (SA) Economy class: M booking class for Domestic Flight only
Non-eligible Booking Classes and Tickets
  • Only those booking classes listed above are eligible
  • Reward tickets and free tickets are not eligible
  • Industry discount, agency discount tickets where the airline is not disclosed until after payment are not eligible
Upgrade Class of Service
Upgrade one class of service from
  • Economy to Business (on carriers that only offer Economy and Business cabins on 2-cabin aircraft)
  • Economy to First (on carriers that only offer Economy and First cabins on 2-cabin aircraft
  • Business to First (on carriers that have 3-cabin aircraft)
    Double upgrades from Economy to First cabins are not permitted on 3-cabin aircraft
Reservation Guidelines
You may redeem miles for:
  • Upgrades must apply to all passengers on your reservation.
  • No more than four (4) passengers per reservation may be upgraded
  • Call original booking source if only some passengers on the reservation wish to upgrade, OR in the case of 4 or more passengers on a reservation who wish to upgrade, to have the reservation divided
  • Upgrade requests can be made for only two (2) flight segments at a time
Mileage Requirements
  • Miles will be deducted from one Aeroplan account for all passengers per upgrade request
  • Mileage levels required are per person, per flight segment
  • Mileage levels required vary by your flight origin, destination, and booking class
  • View Star Alliance Upgrade Award Chart for details for required mileage levels
Mileage Accumulation
  • Mileage accumulation is based on the original ticketed booking class
Upgrade Confirmation
  • If a seat is available, upgrade will be confirmed at time of request
Upgrade Entitlements
Upgrade benefits include:
  • Lounge access
  • Priority check-in
  • Priority baggage handling
  • Priority boarding
  • A more comfortable and personal level of service onboard
Upgrade Availability
  • Upgrades are subject to each carrier's availability and may not be available on all flights
  • Some carriers may impose blackout periods or route restrictions where upgrade awards are not permitted
Standby / Waitlist
  • Airport standby is not permitted
  • Reservation waitlist is not permitted
Cancellation / Change
Members wishing to change or cancel a booking which includes a flight segment upgraded with a Star Alliance Upgrade Award must follow the following two step process:
1. Contact the carrier operating the flight to makes changes or to cancel your upgraded segment(s)
  • Cancellation or change of an upgraded flight segment by the operating carrier will cancel the upgrade
  • Miles will automatically be deposited to your account 24 to 48 hours after the cancellation or change
2. Contact the original booking source to book a new flight segment if required
Seat Selection and Special Service Requests (SSRs)
  • Contact the operating carrier > to make your seat selection or for your upgraded flight segment(s) or to make your special service requests for your upgraded flight segment(s) such as a special mea
  • Please note that not all special service requests are eligible for Star Alliance Upgrade Awards and special service request eligibility may vary by participating carrier
 
 
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LIST OF PARTICIPATING PARTNERS
 
 
Adria Airways
011-386-1-369-1010
 
Aegean Air
011-30-210-6261000
Air Canada
1-888-247-2262
 
Air China
1-800-882-8122
Air India
1-800-625-6424 CAN
1-800-223-7776 USA
 
Air New Zealand
1-800-663-5494
All Nippon Airways
1-800-235-9262
 
Asiana Airlines
1-800-227-4262
Austrian Airlines
1-800-843-0002
 
Avianca
1-800-284-2622
Brussels Airlines
1-866-308-2230
 
Copa Airlines
1-800-359-2672
Croatia Airlines
011-385-1-4819-633
 
Egypt Air
YUL: (514) 875-9990 ext 225 / YYZ: (416) 960-2441 ext 21/24
Ethiopian Airlines
1-800-445-2733
 
EVA Air
1-800-695-1188
LOT Polish Airlines
1-(416) 236-4242
 
Lufthansa
Canada:
1-800-563-5954
USA:
1-800-645-3880
Scandinavian Airlines
1-800-221-2350
 
Shenzhen Airlines
011-86-755-95080 (press 6 for English)
Singapore Airlines
1-800-663-3046
 
South African Airways
1-800-722-9675
Swiss International Air Lines
1-877-359-7947
 
TAP Portugal
1-800-221-7370
Thai Airways International
1-800-426-5204
 
Turkish Airlines
1-800-874-8875
United
1-800-864-8331
 
 
 
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TICKET INFORMATION
 
 
 
Following is a sample electronic ticket from Air Canada upon which we’ve identified all of the information you’ll need to provide during the upgrade process. Tickets from other airlines will differ in layout, but will still include all of these pieces of data:
 
 
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